Waypoint’s new quality improvement plan supports patients on every step of their journey
Waypoint’s new quality improvement plan supports patients on every step of their journey
Posted on 06/13/2018
Waypoint’s new quality improvement plan supports patients on every step of their journey

Like every other Ontario hospital, Waypoint recently submitted its annual Quality Improvement Plan – an outline of the hospital’s priority patient quality and safety goals for 2018-19. This year’s plan is the first since Waypoint’s Board endorsed a new ten-year vision that “every patient will leave
our care unharmed, hopeful and prepared for the next step in their journey”.

Each year, the hospital’s leaders and staff teams host a series of conversations to help collectively select, prioritize, resource and monitor improvements in care and service. This year, the hospital’s efforts include commitments to the North Simcoe Muskoka Local Health Integration Network, recommendations arising from the 2016 Auditor General of Ontario report on specialty mental health hospitals, standards and practices monitored by Accreditation Canada, and a number of other strategic partnership initiatives. 

Waypoint’s specific quality commitments for 2018-19 include:
   Helping to ensure patients meet with an Outpatient Services clinician within seven days of a
     discharge from their inpatient stay.
   Shortening the time patients spend in the hospital
     waiting for more services and supports in the community (e.g., long-term care beds or other
     non-hospital housing options)
   Improving patients’ experience through delivery of high quality services
   Supporting patients with behavioural challenges
     with minimal use of restraints (physical or medicinal)
   Supporting a safe workplace, with physical security, as well as positive relational, emotional, and
     psychosocial health.

2018-2019 Quality Improvement Priorities

Click here to view the complete Quality Improvement Plan.