Referrals at Waypoint


At Waypoint, referrals for regional (non-forensic) programs are received by the Central Intake Office and reviewed by a team of clinicians. The clinicians work collaboratively with each program to ensure patients/clients are referred and directed to the most appropriate program.  

Central Intake is available from 8 a.m. to 4 p.m., Monday to Friday. Messages can be left after business hours and will be returned the next business day. We will continue to respond to referrals for our acute care program only 24 hours a day, 7 days a week.

This is not a crisis service, if you require immediate help, please call 911 or visit your closest emergency department.

For a mental health or addiction concern, the Canadian Mental Health Association's
Mental Health Crisis and Information Line is available 24 hours a day, 7 days a week at 


How to make a referral

Please complete all sections relevant to the service you are requesting. The referral form can be completed on line but must be printed and returned by choosing one of these options:  

    Fax             705.549.1812 

    Mail            Central Intake Office 
                       Waypoint Centre for Mental Health Care 
                       500 Church St. 
                       Penetanguishene, ON L9M 1G3
    Call             705.549.3181. ext. 2308 or 1.877.341.4729 if you require assistance 
                       completing the form

    In person    Central Intake Office is located on Level 2 of the Toanche Building

Each program/service has its own criteria and eligibility requirements.

It is our plan to add forensic referrals to Central Intake but the date for this second phase is still to be determined. Referrals to Waypoint’s forensic mental health programs are accepted only through the court system or under the jurisdiction of the Ontario Review Board. We do not admit individuals directly from the community to these programs.

For referrals to our Provincial Forensic Mental Health programs, contact 705.549.3181 ext. 2665.

For referrals to our Regional Forensic Mental Health programs, contact 705.549.3181 ext. 2312.