Outpatient Services

Outpatient Services are community-based programs offered through Waypoint that operate on the principles and values of recovery. Outpatient Services serve individuals experiencing a variety of mental health concerns in collaboration with Primary Care Providers and other community partners. Our services include (click on each identified service to learn more information):

  * Community Consultation Service – Dual Diagnosis
  * Mobile Treatment and Support Team
  * Outpatient Assessment and Treatment Service
  * Family, Child and Youth Mental Health Program
  * Waypoint At Home

Please note that all Outpatient Services programs (except the North Simcoe Youth Wellness Hub) require completion of a referral form by a Primary Care Provider and submission through the Waypoint Central Intake department. 

For more information regarding referrals, including the status of a referral, please contact Central Intake at (705) 549-3181 ext. 2308.

eConsult Services available for Primary Care Providers 
eConsult Services are now available for Primary Care Providers (PCP) via the Ontario eConsult Program though OTN Hub. eConsults are intended for specific questions about patient care (e.g. medication optimization) and allow for a more timely and convenient means of consulting with our Outpatient Specialists for non-emergent issues. You can now send questions about your patients, their medical history and their test results for review through a secure, online platform, enabling you to expedite access to specialist advice. eConsults will be responded to within 7 business days. 

Click here for more information on eConsults. 

Need Immediate Help?

Outpatient Services does not offer crisis services. All of our programs operate Monday to Friday from 8 a.m. to 4 p.m. If immediate assistance is required, please access the following crisis supports:
• Canadian Mental Health Association - Crisis Line: 705-728-5044
• Call or text 9-8-8 for the Suicide Crisis Helpline
•      9-1-1
•      Visit the nearest Emergency Department 

Feedback and Complaints

If you have feedback and/or a complaint regarding the care provided through Outpatient Services, please do not hesitate to reach out following the process below.