Visiting a patient

Important Information on COVID-19


Visits to the hospital
Due to an increase in COVID-19 cases regionally and provincially, and in line with our partner hospitals, we are suspending in-person visits across the hospital effective immediately. Some exceptions will apply for essential visitors and end of life or palliative circumstances.

For more information, please contact the hospital at 705.549.3181 or 1.877.341.4729 and speak a member of the care team.

Patient movement
With significant infection prevention and control measures in place, we are gradually reintroducing movement of patients off the unit. Programs continue to be reintroduced on a gradual basis. 

Beginning November 23, a number of recreation and rehabilitation services will begin again with all the infection prevention and control measures in place. Please see the communication that was shared with patients and staff about the services:

* Letter re: Restart of Basic Rehabilitation Services on Regional Programs
   Poster re: Restart of Basic Rehabilitation Services on Regional Programs

* Letter re: Restart of Basic Rehabilitation Services on High Secure Provincial
    Forensic Programs

   Poster re: Restart of Basic Rehabilitation Services on High Secure Provincial
    Forensic Programs

Hospital deliveries for patients
We have been able to reintroduce some online deliveries. After reviewing new evidence, packages no longer require a four day quarantine. 

Georgianwood Program for Concurrent Disorders
In an effort to physically distance inpatients, the hospital made the difficult decision to temporarily suspend the Georgianwood Program for Concurrent Disorders. We know this has been challenging for people who need these services to get well. The hospital is aware of ongoing alternate level of care (ALC) challenges and other system pressures including access to acute mental health beds. After reviewing various recommendations by a hospital working group, we are happy to share that nine concurrent disorders beds will be re-established. It is expected the work required to get ready for these beds will be completed by early January 2021 and we will begin accepting patients in the new year.

Paid Parking
Paid parking is in effect at Waypoint. Visitors remain exempt from paid parking however are required to park in the marked Visitor Parking spaces available on the campus (
see map). Visitor Parking spaces are marked in green. Parking Lot A has the largest number of visitor spots so this may be where you want to check first. You do not require a tag if you are in a Visitor Parking space

If you arrive at Waypoint and all Visitor parking spots across the campus are in use, please visit security staff at the Toanche building main desk to obtain a visitor parking tag to display in your vehicle. 

Contacting Waypoint

705 549-3181 or toll free 1 877 341-4729
  * Confidential patient/client information requests: ext. 2597 /
     Fax 705.549.3778
  * Communications and Fund Development: ext. 2073 /
     info@waypointcentre.caThis email is for general info or media
     inquiries only
  * Human Resources:
  * For more information on video visiting, or to schedule a video visit,
     please email

Getting to Waypoint
  * Directions by car
  * Coming by bus - 
The Midland / Penetanguishene transit stops right in front
     of Waypoint's main entrance. For more information on this service including
     hours of operation, please visit: 
  Town of Midland website
  Town of Penetanguishene website

Food and Beverage

The Bay Café is open for breakfast and lunch Monday through Friday serving a variety of hot food choices, a salad bar and daily soup options. We also offer two canteen outlets, one in the Administration Building and one in the Atrium Building for your convenience. As the hours vary in both sites, it is recommended you speak with the treatment team.

Photography on our grounds

Waypoint’s location on the beautiful shores of Georgian Bay makes it an ideal place to take pictures; however, protecting patient privacy is one of our highest priorities and we ask that you also respect the privacy of those around you. Prior permission must be obtained from Waypoint's Communications staff before any photography, audio or video, including drones, can take place on any Waypoint property or building. Consent, verbal and written, must also be obtained from the people who will be included in all photos, video or audio. 

You may be asked to stop taking a photo, video or audio recording and delete any recordings taken if you do not have prior approval or if your actions interfere with care or services being provided. 

For inquiries regarding photography, video or audio, including drones, please contact Communications and Fund Development at or 705.549.3181, ext. 2073. 

Waypoint is a scent sensitive and tobacco-free hospital. Staff and visitors are asked to avoid scented aftershave lotions, hairsprays, or other scented personal
products while at work. Scented products contain chemicals that can cause serious problems for people with asthma, allergies, migraines and environmental illness. 


The Gift Shop
Waypoint's Gift Shop is located in the lobby and open to the public. It is volunteer-run and the hours vary. All proceeds go to patient programming and activities.