Obtain a Copy of My Health Record
Release of Patient Information
The Health Information Management Department cares for requests for release of patient information. Waypoint, as a Health Information Custodian, must collect, use, and disclose personal health information (PHI) about individuals in a method that protects the privacy of the individual and confidentiality of the PHI while facilitating effective health care delivery. The collection, use, and disclosure of PHI must be done by following the Personal Health Information Protection Act (PHIPA), 2004, the Public Hospitals Act, 1990, and other relevant legal or statutory requirements, which Waypoint abides by.
You or your substitute decision maker (SDM) may obtain a copy of your patient health record by completing the Request for Access/Copies of Personal Health Information form. Please ensure that the form is completed in its entirety, signed, and dated to avoid delays in your request. Please see the Waypoint Release of Information Fee Schedule for further information.
How do I obtain a copy of my health record?
Download and complete the Request for Access/Copies of Personal Health Information form. If you are not able to download the form, please contact Health Information Management at 705-549-3181, ext. 4941 to request a copy be sent to you.
Requests can be made by email, fax, or mail to the Health Information Department, as follows:
Email: [email protected]
Fax: 705-549-3778
Mailing Address: Health Information Management
500 Church Street
Penetanguishene ON L9M 1G3
Hours of Operation: Monday to Friday - 7:30 a.m. - 5 p.m.
Please note: You have the right to access your PHI at Waypoint Centre for Mental Health Care unless a legal exception applies under the Personal Health Information Protection Act, 2004. All requests for access to a record of PHI must be submitted through the Health Information Management Department through the request form linked above. Waypoint Centre for Mental Health Care will make every effort to respond to your request within 30 days.