a) That if you have any feedback about your care, either positive or negative, you can speak to the involved person directly or to the manager of the program, or follow the process outlined in the Waypoint Complaints Reporting Policy.
b) That, if you wish, the Patient, Client and Family Council (PCFC), Peer Support or the Psychiatric Patient Advocate Office (PPAO) can support you to provide feedback to your clinical team or to Waypoint.