Visiting a patient

Visiting Waypoint

Waypoint's main campus is located at 500 Church St. in Penetanguishene. Visits to patients are welcome as are community members to attend one of our many events.

Please note that paid parking is now in effect at Waypoint. Visitors remain exempt from paid parking but are required to park in the marked Visitor Parking spaces available on the campus (see map). Visitor Parking spaces are marked in green. Parking Lot A has the largest number of visitor spots so this may be where you want to check first. You do not require a tag if you are in a Visitor Parking space

If you arrive at Waypoint and all Visitor parking spots across the campus are in use, please visit security staff at the Toanche building main desk to obtain a visitor parking tag to display in your vehicle. 

Visiting a Patient

Prior to visiting Waypoint for the first time, visitors should contact the program/unit they are planning to visit for specific program information.

Visiting Hours
In general, visiting hours are from 0900 to 2000 (9 a.m. to 8 p.m.) daily. Visiting hours may vary on different programs. Visitors should contact the program they are planning to visit to confirm specific visiting hours (if applicable), as there are activities and programs occurring throughout the day that patients may choose to attend.

Visiting with Children
Visitors under the age of 18 years (legal age of majority in the Province of Ontario) may visit a patient in hospital (on or off program, provided they are accompanied by an adult 18+.) Additional restrictions may be required for safety and security reasons at the discretion of the Program Director or delegate. 

Parents/supervising adults are to supervise their children at all times and are responsible for monitoring behaviour in all areas of the hospital. Waypoint is not responsible for any accidents or injuries incurred while visiting a patient.

Acute Assessment Program
Weekdays - 4 to 8 p.m.
Weekends and holidays - 12 to 8 p.m.
A maximum of 2 visitors are allowed per patient with a maximum 2
hour duration.
The extra care area visitation is limited to 2 visitors at any time.
Visits with children must have prior arrangements and the maximum
visit is 1 hour.
Georgianwood Program for Concurrent Disorders
Weekdays - 5 to 7 p.m.
Weekends - 1 to 7 p.m.
Visits during business hours on weekdays are by appointment only.

Forensic Assessment Program For information specific to visiting patients on the Forensic Assessment
Program, please see our document here.

Visitors are asked to contact the program/social worker prior visiting. On some occasions, patients may refuse to meet with visitors, even though they may have traveled a considerable distance. When this occurs, we respect the decision of the patient and we will provide support where appropriate. Waypoint may also restrict visiting hours for clinical or security reasons.

If you are feeling unwell, please delay your visit until you are feeling better. Visitors are strongly encouraged to use hand sanitizer or clean their hands when entering and leaving both the hospital and patient areas. Individuals with a fever, cough, runny nose, sore throat, rash, vomiting, diarrhea or any other sign of a communicable disease should not visit the hospital until symptom free for at least 48 hours. The hospital may restrict visits or implement provisions to promote safety in the case of an outbreak or risk of exposure.

Calling Waypoint

If you wish to speak to a patient by phone:

705 549-3181 or toll free 1 877 341-4729

For all other inquiries, check out our Contact Us page

Directions to Waypoint

Coming to Waypoint by bus
The Midland / Penetanguishene transit stops right in front of Waypoint's main entrance. For more information on this service including hours of operation, please visit: 
 * Town of Midland website
 * Town of Penetanguishene website

Calling Waypoint

If you wish to speak to a patient by phone, call:

Main phone line
705 549-3181
Toll Free: 
1 877 341-4729

 For all other inquiries,
visit the Contact Us 

Confidential patient/client information requests 
Ext. 2597
Fax: 705-549-3778

Communications and Fund Development
Ext. 2073
This email is for general info or media inquiries only. All confidential patient requests should be directed to Ext. 2597. If you are looking for information about our programs, please see our Referrals page.

Human Resources

If you need emergency help, please call 911 or visit your closest emergency department.

For a mental health or addiction concern, call the Canadian Mental Health Association
Mental Health Crisis and Information Line
705 728-5044 or toll free at 1-888-893-8333

Map and directions to Waypoint

Visitors Policy
Information for visitors to Regional Programs
Information for visitors to High Secure Provincial Forensic Programs